Friday, November 04, 2011

This is why people fly private.

I'm in Orlando at the moment, after dropping the plane off here for a few days, and I'm trying to fly home on Air Canada. As you can see from the pic, the flight is delayed. No big deal there, I understand that planes go mechanical and that sometimes weather can be a factor.

Here's what angers me though: The display is essentially useless: there is no revised ETA. Oh, and no actual human being to talk to either. I took this pic AFTER our scheduled departure time, and we still haven't seen a gate agent or AC rep. If I displayed a similar lack of concern for my clients I'd be out of a job pretty freakin' fast, I can tell you that.

Oh well, at least I can more fully consider my options next time I book a commercial airline ticket. Yeah, I sound bitchy - I'm away from Lisa and Nolan for the first time since he was born, and I don't know when I'm getting home. C'mon Air Canada, get your act together!

I'm fairly proactive when it comes to stuff like this, so I sent a copy of my pic to the Air Canada customer feedback website. This is the reply I got:


Thank you for contacting us.

This is to confirm that we have received your correspondence and there is no requirement to re-submit your information. Our processing time is currently 20 business days for general customer concerns, 30 business days for baggage related issues and up to 4 weeks for baggage tracing. We will make every effort to respond sooner.

We appreciate your patience and understanding as you await our response.


Oh Em Eff Gee. Why even have a customer feedback website if you are going to have delays like that? It only enrages me further...

//continues to grumble about the sorry state of airline travel under his breath...


Anonymous said...

Well, if you just went to on your iPhone or Droid, you would know that the new estimated departure time is 2150.


Sulako said...

Heh that's the first thing I I tried, but flightaware wouldn't load for me. My conspiracy theory thinking is that the KMCO airport authorities have deliberately blocked it (I'm using airport wifi atm) to keep us under their thumbs. Either that or I mistyped the url... :p

Anonymous said...

I think that the people at AC try to there best most of the time.

Rhonda said...

They haven't blocked it. :-)

I've used flightaware to figure out why my plane from orlando to toronto wasn't there yet, then told the rest of the passengers waiting with me, because there was no airline rep around to answer their questions.

Nicolas said...

Well... I know about restaurant where you can bring your own wine... But airports where you have to get your own information is something else. Airlines should be a service industry, but this example shows a lack thereof.

ScurvyDog said...


grant said...

Re: "This is why people fly private. "

Why aren't you flying private? I'm guessing it has to do with co$t?

I feel your angst. Been there. Currently struggling with the same lack of customer service from my internet service company. But ultimately, we only get what we pay for... And we've been in a "race to the bottom" for a while now - so how do we like it now!?

I recall when the mantra was "lean and mean." Now the corps and the execs are all "mean," and we're lean. Get used to it, or change?

Where's my "occupy" movement chapter. I'm signing up! ha ha.