Friday, November 04, 2011
This is why people fly private.
I'm in Orlando at the moment, after dropping the plane off here for a few days, and I'm trying to fly home on Air Canada. As you can see from the pic, the flight is delayed. No big deal there, I understand that planes go mechanical and that sometimes weather can be a factor.
Here's what angers me though: The display is essentially useless: there is no revised ETA. Oh, and no actual human being to talk to either. I took this pic AFTER our scheduled departure time, and we still haven't seen a gate agent or AC rep. If I displayed a similar lack of concern for my clients I'd be out of a job pretty freakin' fast, I can tell you that.
Oh well, at least I can more fully consider my options next time I book a commercial airline ticket. Yeah, I sound bitchy - I'm away from Lisa and Nolan for the first time since he was born, and I don't know when I'm getting home. C'mon Air Canada, get your act together!
I'm fairly proactive when it comes to stuff like this, so I sent a copy of my pic to the Air Canada customer feedback website. This is the reply I got:
Thank you for contacting us.
This is to confirm that we have received your correspondence and there is no requirement to re-submit your information. Our processing time is currently 20 business days for general customer concerns, 30 business days for baggage related issues and up to 4 weeks for baggage tracing. We will make every effort to respond sooner.
We appreciate your patience and understanding as you await our response.
Oh Em Eff Gee. Why even have a customer feedback website if you are going to have delays like that? It only enrages me further...
//continues to grumble about the sorry state of airline travel under his breath...