Friday, July 29, 2011

Our iPad2 is very useful on board the airplane - we have Jeppesen charts installed as well as lots of other useful apps. The iPad2 replaces the original iPad, which I left in a hotel room in Phoenix, AZ. What I'm waiting for is an XM weather receiver that will talk to the iPad via bluetooth so that we can get airborne weather on the iPad. We already have airborne XM weather via a tablet PC on board, but the tablet is cranky and clunky.

Ideally Jeppesen puts weather on their charts as well so we can switch from the weather app to the approach app and still maintain that situational awareness. Their current app is decent, but lots of other iPad apps give you US charts with the airplane superimposed on the charts so you can watch as you fly the approach, and Jepp doesn't offer that yet.

But I digress...yup the iPad2 sure is a neat piece of hardware. Wait, what's that on the top right corner?

Seagull poop maybe?


That's not good. That's what happens when I leave the iPad between the seats, then unlatch my seatbelt and let the buckle fall to the floor, through the iPad screen. I got a cover for it, which was inconveniently underneath the iPad when I dropped the seatbelt buckle on it.

I did that on Wednesday, and yesterday I made an online appointment at the Apple store to see what could be done. When I got there I showed the iPad to the guy and explained that I broke it because I was stoopid, the guy said "Tell you what - I'm going to give you a one-time replacement for it. This time it's free, but if you do this again it'll be $325 to fix the screen." Hell yeah I can agree to those terms! 5 minutes later I walked out of the store with a brand-new replacement iPad for the one I carelessly broke, and new-found respect and admiration for the customer service at Apple.

1 comment:

amulbunny's random thoughts said...

I love Apple. I love my Itouch, my macbook and all the way back to my very first home computer. Their service is beyond words and they are awesome folks.